Buyer Policy

Buyer Policies

Shega store is a platform where you can purchase unique goods directly from sellers around the world. It is our priority to make sure you have a positive experience shopping on Shega Store. Please read on the right you have as a buyer and what is expected of you.  The buyer policy below is included in Terms of Use. When you shop on Shega store, you are agreeing to this policy and our terms of Use .

1. Understanding Shega store’s Limitations as a Venue

Shega Store provides a venue for buyers to discover and purchase from sellers around the world. It is important to note that Shega Store is not a part of that transaction. By shopping on Shega Store, you understand that:

1. You are not buying directly from Shega store, but from one of the many talented sellers on Shega;
2. Shega Store does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Shega Store or any content posted by sellers (such as photographs or language used in listings or shop policies);
3. Each seller on Shega store has their own processing times, delivery methods, and shop policies; and
4. You assume responsibility if you provide your own materials and size for a custom order. If you got an item or a shop that violates any of Shega Store’s policies, you can report here confidentially.

2. Communicating with other Shega Store Members

Messages

You can use Shega store’s  (“Messages”) tool to communicate directly with sellers or other Shega’s members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:

1. Sending unsolicited advertising or promotions, requests for donations or spam.
2. Harassing or abusing another.
3. Contacting someone after they have explicitly asked you not to; or
4. Interfering with a transaction or the business of another member.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Shega Store. Examples of interference include:

1. Contacting another member via Shega Store  Messages to warn them away from a particular member, shop, or item;
2. Posting in public areas to demonstrate or discuss a dispute with another member;
3. Purchasing from a seller for the sole purpose of leaving a negative review;
4. Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as ‘click fraud’.

Harassment
Any use of Shega Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-discrimination policy. If you receive a Message that violates this policy, please contact us  right away.

3. Purchasing an Item on Shega Store

When you buy from a shop on Shega store , you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on Shega Store, you agree that you have:

1. Read the item description and shop policies before making a purchase;
2. Submitted appropriate payment for item(s) purchased; and
3. Provided accurate delivery information to the seller.

You also agree to comply with our Shega Store Payments Policy   when you use Shega Store Payments.

4. Leaving a Review of an Item

Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.

You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review or photograph, you acknowledge that your content may not:

1. Contain private information.
2. Contain obscene, racist, or harassing language or imagery.
3. Contain prohibited medical drug claims.
4. Contain advertising or spam.
5. Be about things outside the seller’s control, such as a delivery carrier, Shega Store, or a third party;
6. Contain threats or extortion;
7. Include shilling or otherwise falsely inflate a shop’s review score; or
8. Undermine the integrity of the Reviews system.

By uploading a photograph to one of Shega Store’s websites or Shega Store’s mobile app, you warrant that:

1. You own the photograph or you have the rights or permission to use the photograph; and
2. You understand that, as stated in Shega Store’s Terms of Use, Shega Store has license to use any content you provide to Shega Store .

Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report   reviews that violate our Terms of Use.

We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.

5. Creating and Uploading Content

As Shega Store’s customer, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our anti discrimination policy.  
2. Obscene or vulgar;
3. In violation of someone else’s privacy or intellectual property rights; or
4. False, deceptive, or misleading.

6. Reporting a Problem with an Order or Returning an Item

Shega Store’s System

Although Shega store  is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using Shega’s case system, you understand that Shega Store may use your personal information for the purpose of resolving disputes with other members. You can use Shega Store’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. If you choose a refund as your preferred resolution, keep in mind that Shega Store only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, Shega store can’t support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by Shega Store will be in your original form of payment, and if such payment is not available, an Shega Stores credit will be issued. 

Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

1. There is no proof that the item was dispatched to the buyers..
2. An item was not sent to the address provided on Shega Store.

Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

1. The item received is a different colour, model, version, or size.
2. The item has a different design or material.
3. The seller failed to disclose that an item is damaged or is missing parts.
4. The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
5. The item was advertised as authentic but is not authentic.
6. The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

1. The item(s) were ordered for a specific date or event.
2. The item(s) are rendered useless after that date.
3. The seller did not dispatch the item(s) according to their processing time or the date agreed upon in Messages.

If Shega Store determines that an item is not as described, the seller will be required to refund the order, including original postage and return postage. In the event that Shega  needs to refund the return postage cost on behalf of the seller, that refund may come in the form of an Shega Credit.

Ineligible Transactions
Some disputes don’t qualify for Shega Store’s case system. These include:

1. Items that are damaged by delivery carrier (if properly packaged by the seller).
2. Items that have been altered, used, worn, washed, or discarded after receipt.
3. Items that are received after the agreed-upon delivery date due to delivery delays.
4. Items that are returned without a return agreement.
5. Items that are accurately described but don’t meet a buyer’s expectations.
6. Cost of postage disputes.
7. Items that are purchased in person.
8. Items prohibited from sale on Shega Store, including services and intangible goods.
9. Transactions where payment is not made via Shega Store’s checkout system.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Shega Store Messages.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. For the general return and refund policy click here.