Seller Policy

Seller Protection Policy

Shega Sore’s Seller Protection can offer a little extra peace of mind to eligible sellers. When you qualify, Shega Sore will work with you to resolve cases, investigate chargebacks, and help you deal with any other issues that come up with your Shega Sore shop. This Seller Protection Policy explains the steps you must take to be eligible for Seller Protection and the types of items and transactions that may be covered.

This policy is a part of our Terms of Use. To qualify for Seller Protection coverage, you agree to this policy and our Terms of Use.

1.   Seller Eligibility Requirements

Eligible sellers are automatically enrolled in Seller Protection — there is no application process. Here’s what you need to do to make sure your shop is covered:

• Enrol as Shega Store seller. Registration link
• Upload your verification ID
• Fill out all your shop policies (its especially important to have policies for returns, exchange and custom orders). Your shop policies must comply with Shega store’s policies, as well as your local laws.
• Include reasonable and accurate processing time or dispatch by dates.
• Cooperate with investigations conducted by Shega Store. Promptly provide any information requested by Shega Store and cancel and refund any transactions deemed invalid or unauthorised by Shega Store.

2. Order Eligibility Requirements

Follow these steps to make sure your orders are covered by Shega Sore’s Seller Protection:

A. Dispatch your order according to the processing time or dispatch-by date you listed or as agreed upon through Shega Sore Messages.
B. Dispatch the order to the address provided on Shega Sore. If your buyer provides an alternate delivery address through Messages, be mindful of fraud or scams. You may choose to cancel and refund the order and ask the buyer to purchase the item again with the corrected delivery address.
C. Mark the order as dispatched after you send it out.

D. Provide valid proof of dispatch. The proof of dispatch we have in our platform is delivery or tracking number that shows the order route and delivery progress. Payment withdrawal will be released after the order is completed in which case the orders arrived to the customer.
E. Use Shega Sore Payments to receive payment for the order.

3. Items and Transactions Not Eligible

While most items and transactions qualify for Seller Protection, there are a few exceptions:

A. Items sold in person via the Sell on Shega Store app.
B. Subscriptions or other transactions in which the buyer submits a single payment for recurring deliveries.
C. Transactions processed outside of Shega Store Payments, for example, through standalone PayPal or a personal check.
D. Any order or transaction that is fulfilled by the seller despite notice from Shega Store that the order or transaction in question is invalid, fraudulent, or under investigation.

4. Seller Protection Benefits

If your shop and the order in question satisfy the eligibility requirements, Shega Store will try to help you resolve Non-Delivery cases, Not as Described cases, and chargebacks. We may have to request additional information or assistance from you. For Non-Delivery or Not as Described cases, we will need you to respond to our inquiries within 3 calendar days or the time frame noted by Shega Store in the case. If a chargeback is filed against you, we will need you to respond to any enquiries within 3 calendar days or the time frame indicated by Shega Store. If you do not give us the necessary information in time, we may not be able to help resolve the dispute. Please keep in mind that we can’t guarantee a resolution in your favor.